FAQ - FREQUENTLY ASKED QUESTIONS
Please see below answers to our most frequently asked questions. If you have any additional questions or queries please contact our Customer Services Team on 01275 845 024 or by Email
To view the answer, simply click on a question text:
There is a problem with my Sevylor product and it is still in warranty, what do I need to do?
Answer:You should contact the retailer from which you bought the product with your proof of purchase in order to make a claim under the warranty.
My product is out of warranty and has a defect, what can I do?
Answer:You should go to the 'After sales' section on our website to see if there are any spare parts for your Sevylor product in 'exploded view' file.
I have found spare part that I want to order, what can I do?
Answer:You should contact our spare parts dealer 'Meridian Zero' on tel.: 01268 493200
Where can I buy Sevylor products?
Answer:You should go to our 'retailer locator' section on our website to see any retailers based in Europe who sell Sevylor products.
Can I order Sevylor products direct from Sevylor?
Answer:All Sevylor products can be bought through retailers/webshops only, please go to the 'retailer locator' section on the website.
Is there any service center where I can bring my Sevylor product?
Answer:Meridian Zero is the repair service center for Sevylor. (see our website for contact data, under After Sales section). You can also return the product to the retailer where the item was purchased.
Is this Sevylor product still available for purchase?
Answer:You should check our website for up-to-date information about the current Sevylor product range per country.
Is this Sevylor product available in UK?
Answer:You can see all available Sevylor products by going to UK section of the Sevylor website www.sevylor.com/uk
I have lost my manual for my Sevylor product, what can I do?
Answer:You should go to the 'After sales' section on our website to see any manuals available for your product.
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